Legal
Last updated: 25 August 2026
This policy explains how Balad International Ltd. ("Balad International", "we", "us", or "our") handles order cancellations, non-conforming goods, and payment disputes. It should be read together with our Terms of Service.
Submitting a buyer inquiry or quote request does not charge any card, bank account, or stored balance. No payment is collected through this website. An order only becomes binding once our sales team confirms it in writing, and larger export transactions are governed by a separately signed sales/export agreement setting out price, quantity, Incoterms, and payment terms.
This website does not process card or online payments. Once our team approves your order, we email you the confirmed quote and agree the payment arrangements with you directly. Payment for confirmed orders (e.g. bank transfer, letter of credit, or other agreed method) takes place directly between the buyer and Balad International under the terms of the confirmed order or export agreement, outside of this website. CIF prices shown on the site are confirmed on order.
Because export orders involve booking freight, cold-chain capacity, packaging, and inspection/ certification in advance, a confirmed order can only be cancelled or amended by agreement between the buyer and Balad International. Where cancellation is agreed after preparation has begun, we may deduct costs already reasonably incurred (e.g. packaging, inspection fees, freight booking charges already paid) before returning any remaining amount already paid.
If goods delivered materially differ from the confirmed order specification (description, quantity, or agreed condition at handover) or are damaged in a way we are responsible for, notify us in writing within a reasonable time of delivery with supporting evidence (e.g. photos, inspection report). Where a claim is upheld, we will, at our option, replace the affected goods, issue a credit note against a future order, or refund the affected portion of the price — consistent with the remedies available under Ugandan law, including the Sale of Goods and Supply of Services Act, 2017.
Weather, customs clearance, carrier scheduling, and other logistics events beyond our reasonable control may delay shipment or delivery. We will keep you informed via order/shipment status updates, but a delay alone does not automatically entitle a buyer to cancel or a refund unless otherwise agreed in the confirmed order or export agreement.
Contact us as soon as possible with your order number and a description of the issue. We aim to acknowledge disputes promptly and resolve them in good faith through direct negotiation first. If a dispute cannot be resolved this way, it is subject to the governing law and jurisdiction set out in our Terms of Service (the laws and courts of the Republic of Uganda).
Questions about an order, cancellation, or a quality claim can be sent to baladinternational@gmail.com or +256 772 501 735, quoting your order number.
